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Portugal Golf Experience

Terms & Conditions for Quo Vadis Travel & Services
Golf Booking Conditions
Confirmation of Start Times
On receipt of your order we will process the booking and expect to be able to confirm start times to you within 2 working days, except: Single players are often not confirmed until a few weeks before play, as the courses match single players with three-ball Penina and Vale do Lobo - often only confirm start times 3 months before play Sheraton Pine Cliffs - at certain times accept pre-booking only 48 hours in advance When a golf course has not yet started processing bookings for the next golf season When bookings are on request to the golf courses We then have a limited time to accept and secure these times on your behalf and therefore need your confirmation that the times are acceptable:- within 7 days for start times received 6 weeks or more in advance within 1 day for start times received less than 6 weeks in advance Occasionally, due to availability on the golf courses, especially during peak season, we may need to change the order of the courses around to suit your preferred golf itinerary. However should your booking cover different date periods, this may affect the total cost of your booking. We will normally communicate with you by e-mail, but since e-mails are not always reliable, please ensure we have a phone number or mobile as well. Once we have confirmed golf start times that are acceptable to you, your payment is needed to secure the booking should courses have any special requirement. Otherwise full payment is required up to 6 weeks prior to your arrival.
Golfers Teeing Off
The courses always reserve the right to make up all flights to 4 balls and have to do this to meet demand most of the time. We can indicate your preference to the courses but there are no guarantees.
Junior Golfers
If your golf group includes juniors please tell us. The number and age of junior golfers should be indicated when you ask us to proceed with a booking. Juniors must present proof of their age when checking-in at the golf course and must play accompanied by an adult.
Golf Vouchers
Once your booking is finalised we will send you the Golf Voucher. Currently we do not meet our guests on arrival at airport. Golf voucher will therefore be sent directly to you by email. You will also recieve access to an Online Resort Guide via a QR code or link, which includes directions, a 24-hour emergency contact and general local information. To access this service you will need internet on your mobile phone.
Handicap Certificates
Most courses require men to have a handicap of 28 and ladies 36. Some have more stringent requirements. (The handicap requirements of all courses are shown on our website.) You will therefore need to have your certificate available when you arrive at the golf courses. No certificate, or a handicap higher than permitted on the course, really does equal to no play and no refund on some courses.
Soft Spikes
Golf shoes are essential and most courses require players to wear soft spikes on their shoes. These courses also offer a service, with a small charge, to change your spikes. Our advice, once you have had your spikes changed, retain them for the duration of your golfing holiday.
Buggies (Electric Carts)
The prices quoted for your golf do not include the price of a buggy. At some courses, buggies are hired at the course on a first come basis and so it is not possible to pre-book them. Only occasionally do the courses run out of them. Nevertheless it is becoming more and more frequent for courses to allow us to pre-book buggies. Some courses allow these to be paid to us in advance and others require buggies to be paid locally. In this instance we cannot guarantee the booking once it is not paid to us. Most of the 9-hole courses do not have buggies available. Some of the courses do not allow buggy hire when the weather is bad.
Golf in the Sun
Many courses have a strict dress code and refuse to let clients play if they are dressed inappropriately. Tailored shorts and collared shirts are the accepted "summer" standard. Long socks are not necessary.
Course Closures & Refunds
Very occasionally a course is closed due to bad weather. Under these circumstances if the course cannot offer you a suitable later starting time or book you on an alternative date they will endorse your golf voucher. This should be returned to Quo Vadis and we will arrange a refund. (If the weather is bad and the course decides not to close, it is still worth going to the course reception to see what suitable arrangements can be made).
Payment & Cancelation
We require payment to secure your start times and will provide with the necessary details. Full payment is required up to 6 weeks prior to your arrival, unless specified otherwise by the courses. Should your booking be within the 6 weeks, we will require full payment once tee times are confirmed and accepted by you. Proof of payment will also be required. We accept bank transfer payments only and all bank transfer charges ar borne by you. Please note that we guarantee to the golf courses payment of all pre-booked golf. We therefore: up to 6 weeks before travel we refund the cost of golf but do not refund the 12 Euro cancelation fee can usually give no refunds for whatever reason you cannot play booked golf if you give less than 6 weeks notice or "no show" If you do have to cancel your holiday after the 6 week deadline it is always worth letting us know. We can sometimes resell the golf and will then give you a refund.
Contact Details
Throughout the booking process we will continue to contact you via your e-mail address. However, occasionally e-mail communications break down. If you have not given us an alternative method of contacting you, we suggest you do this. Also, If there is a chance we will be trying to contact you with start times when you will not be reading your e-mails, please warn us of this and if possible suggest how we should contact you in this circumstance. Very occasionally golf courses change start times at the last minute. To contact you on resort we need a mobile telephone number or telephone number at the property where you will be staying.

Car Hire Conditions
Car Prices and Extras
Our prices include: Collection and return of cars at the airport Driver plus 2 extra drivers free Unlimited mileage All necessary insurances and taxes. Insurance cover for clients driving in Spain The car hire insurance is null and void once the car leaves Portugal or Madeira/ Azores Island. None of our cars can be fitted with roof racks. Extras are paid for locally:- Out-of-hours collection and return of cars Child seats Insurance to limit excess Personal accident insurance Tolls for highways with Electronic Tolls
Out of Hours
If you collect or return your car out of hours you will be charged an additional fee of 50 Euro including tax in Algarve/ Lisbon (43.05 Euro in other areas). The car hire representative is available from 07:00 - 23:00 (06:00 - 01:00 Madeira/ Porto/ Azores).
Child Seats
Child seats need to be pre-booked and you must let us know this when you book. Cost is 5 Euro per day/ per seat including tax in Algarve/ Lisbon (12.30 Euro in other areas). The car hire company will charge for this locally when you pick the car up. We advise clients to bring their own. Most airlines do not charge excess baggage on child seats. It is your responsibility to check that car seat is in place and child is in safety. There is no extra charge on child seats picked-up/dropped off between Faro & Lisbon.
Drivers
The minimum age for drivers is normally 21. Arrangements for other drivers under 21 are available on request at an additional cost and must have held a valid driving license for 12 months, unless when it is a 7 or 9 seater vehicle where it is required 2 years of driving license. Cost is approximately 200 Euro in Algarve/ Lisbon (11.07 Euro per day/driver in other areas). Drivers for special car types must be 25. All those intending to drive a vehicle should present their driving licenses and passports when collecting the vehicle. Driving licences issued in the European Union and International Driving Licences are accepted. It is possible to arrange for additional drivers at an additional cost of 10 Euro per driver in Faro/ Lisbon (other areas cost is on request).
Car Insurance
Insurance cover is subject to an excess and your maximum liability is dependent on the car you hire. The excess for each car varies is shown on our website under each car type. This excess is payable if:- The car (tyres, windows, keys etc.) is damaged or lost, except if as of a result of an accident caused solely by another driver The driver causes damage to other cars resulting in a claim If the terms and conditions of the car hire contract are violated, the insurance cover is invalidated. It is a term of the contract to report accidents to the police. It is possible to take out an additional insurance with the car hire company on arrival at the airport to avoid paying excess. The cost per day is shown on our website under each car type. This additional insurance excludes:- Damage to cars while under the influence of drugs or alcohol Damage to tyres, wheels, roofs, windows, car interior, undercarriage Wilful damages Lost keys
Car Types
Details of our most popular cars are included below:

Car Type	Excess on Insurance Faro/ Lisbon	Insurance to Limit Excess Faro/ Lisbon	Excess on Insurance Porto/ Madeira/ Azores	Insurance to Limit Excess Porto/ Madeira/ Azores
2 Door Hatchback (No AirC)	1300€	12€ per day	75€	Included
4 Door Hatchback (No AirC)	1300€	12€ per day	75€	Included
AirC 4 Door Hatchback	1300€	12€ per day	NA	NA
AirC 4 Door Saloon	1500€	15€ per day	75€	Included
AirC Auto 4 Door Hatchback	1500€	15€ per day	NA	NA
AirC Golfers' Car	1500€	15€ per day	75€	Included
AirC Auto 4 Door Saloon*	2000€	20€ per day	75€	Included
AirC Minibus 9 Seats	2000€	20€ per day	75€	Included
AirC People Carrier 7 Seats	2000€	20€ per day	75€	Included

*AirC Auto 4 Door Saloon - not available in Azores

We work with several car hire companies and all regularly replace the cars in their fleet. This has the effect that all cars are relatively new and the actual models offered do change. The models stated above are indicative only. You may be given another model similar to those stated.

Collection

Cars are collected from the airport car park in mainland Portugal and islands. A local deposit is required for the insurance excess and for petrol. The car hire company takes this deposit from you on arrival and returns the deposit when you return the car undamaged and with the same amount of petrol.

Car Delivery to Accommodation

We need full details of your car delivery requirements to confirm the price quoted and arrange the delivery. It is sufficient if you tell us you are staying in a major hotel. If you are requesting delivery to other accommodation, we will need the full address and a contact phone number.

In Algarve/Lisbon and other areas this is on request and there is an additional charge (cost is on request).

Electronic Tolls

There are highways in Portugal that use electronic road tolls (Scut Tolls) with no facility to pay locally. For this reason, the car hire company will include a device in your car hire to detect the usage of highways with electronic tolls.

They will request locally on your arrival an obligatory credit card payment of 1.85 Euro per day (IVA incl.) up to a maximum of 18.50 Euro (IVA incl.) for car rental in the Algarve/ Lisbon (For other areas in Portugal this works differently and cost is on request).

IMPORTANT: Please inform the car hire company when you arrive and pick up the car if you do not intend to use the Electronic tolls otherwise they will not refund you.

Once the device takes a few days to update after each time you drive through an electronic toll, the car hire company will only be able to verify the correct reading after you have returned home, to ensure no usage was done on your last day and will refund you if the electronic tolls not used. This may take up to 30 days.

An excess of 50 Euro applies for the device, which is returned to you if the device is returned without any damage or loss.

In Madeira, Azores and Porto the Electronic Toll Service is subject to the local payment of 1,85 Euro per day up to a maximum of 18,45 Euro. All electronic toll passages will be charged to the credit card afterward, once the device takes a few days to update after each time you drive through an electronic toll. The car hire company will only be able to verify the correct reading after you have returned home, to ensure no usage was done on last day.

On Resort

When the car is collected all drivers need their passport and driving licence and should sign the contract with the car hire company. A local deposit is required for the insurance excess and for petrol. The car hire company takes this deposit from you on arrival at the airport and returns the deposit when you return the car undamaged and with the same amount of petrol (in Porto/ Madeira/ Azores an additional service charge is applied if petrol is not the same amount). In Faro & Lisbon, the car will only have a quarter tank. Should you require half or full tank, this is possible at an additional cost. Because the deposit must be paid in Euro most clients complete a credit card voucher, which the car hire company later returns to the client to destroy.

Also when you collect your car, any extras ordered are paid for and additional insurances to cover excess and personal risks can be purchased.

In Porto/ Madeira/ Azores, all credit card payments are subject to a surcharge of 4.93 Euro including Iva. For any fines received after you have left, will be charged to your credit card plus an administration fee of 36.90 Euro.

Our car hire companies do offer a high standard of service and try to ensure that all clients are satisfied. They avoid as far as possible renting out cars that have any damage. However problems do occasionally occur. Your contract will identify the amount of petrol in the car and any minor damage on it. Please check the contract, the petrol gauge and car carefully and immediately report any error.

If you have any problems with your vehicle during your stay in Portugal, you should contact the car hire company. However, if they fail to resolve a problem, you will have the phone number of our partner in Portugal who you should contact to ensure all problems are dealt with on resort. In the case of an accident you must call the police. The car hire company should be notified of any accident within 24 hours.

Booking a Car with Quo Vadis

When we have received your payment and have a booking reference for you from the car hire company, we send you this reference number together with full instructions for collecting the car and contact details of our partners in Portugal.

Payment

We require prepayment for cars and this should be made at least 14 days before arrival. We accept bank transfer payments only and all bank transfer charges are borne by you. Proof of payment is also required.

Cancellation Policy

Cars booked with us can be cancelled as follows:-

up to 14 days before arrival, we will refund all cost, except 12 Euro cancelation fee.
from 14 days before arrival, we will give no refund.

Any change resulting in cancellation of part of the car hire:-

before arrival, we will refund the difference in the initial and new hire costs and charge a 12 Euro cancelation fee.
after arrival for cars initially hired for 7 days or less, we will give no refund.
after arrival on cars hired for 8 days or more, we will refund for the cancelled period minus two days, as long as you have given at least 24 hours notice that you are returning the car early, e.g. you paid for 14 days, you tell our representatives on day 7 that you will return the car on day 8, we will refund four days car hire, you will have paid for a 10-day car hire.

Please note we have a minimum car hire period of 3 days and hires of less than one week have a higher than average daily charge.

If you wish to extend the car hire period, subject to availability of the car:-

before arrival, we charge the cost of the additional days car hire.
after arrival, our representatives in Portugal need a minimum of 48 hours notice to arrange this for you, we charge the cost of the additional days car hire.

Travel Insurance

We advise clients to ensure that they have adequate travel insurance to cover such things as:-

personal risks
cancellation costs
additional costs associated with travel delays

Who are we?

Quo Vadis Travel & Services, originally established in Germany, provides a booking service for accommodation, car rental, transfers and golf in Portugal from our websites and through links from associates' websites. The Quo Vadis sales team is here to help you with your bookings. Once requirements are finalized, bookings are made through PAG Serviços Golfs Lda (PAGS) in Portugal. All payments are made to PAGS who will also be able to offer you further assistance while you are in Portugal if this is needed.

Legal Advisory

The information on these web pages is constantly checked and updated by Quo Vadis. Despite all efforts it is possible that facts have changed. Therefore we cannot take a responsibility or guarantee for correctness and completeness of the information presented. This also applies to all websites we link to. Quo Vadis is not responsible for the content of these web sites. The reproduction of any content of this website, comes under Portuguese law.

According to Law No. 144/2015 we inform you that in case of dispute, the jurisdiction will be the "Centro de Arbitragem de Consumo do Algarve Tribunal Arbitral".

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Privacy Policy for Quo Vadis Travel & Services
Quo Vadis Travel & Services is committed to assuring high quality service and aspects relating to the privacy of all clients and visitors to our site in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016, and processes personal data within the European Economic Area (EEA).
INFORMATION PROTECTION
This Privacy Policy applies to all users who browse through our website and interact with us to make a booking.
Personal Information
By interacting with us you understand that you are providing personal data to us voluntarily and there is a legitimate reason to retain this information for the period required to give you an offer and/ or make your booking. Personal information data is requested from you when you interact with us in person, through correspondence, by phone, by email, by fax, through our website or through Associate websites to make a Portugal & Spain Golf Holiday booking. We will collect from you your name, email, mobile number and your payment information. Your personal data will be used exclusively for making the respective reservation and payment. Your contact information will also be used for sending you information regarding current promotions on our monthly Newsletter after you opt-in. You can change your personal data whenever you wish, simply by contacting us at quovadis@qvts.com. When you return home, we may ask you for your opinion on the services that were provided to you, which will allow us to improve our services. Your comments on the golf courses may also be posted on our website to help other golfers. We do not knowingly collect personal information from individuals under 18 years of age and parents or legal guardians should not allow this without permission. Your data will not be transmitted to third parties, except from what is described below: Once booking requirements are finalised, your booking details & name will be passed onto our trusted third party, through who bookings are made. They have contractual agreements with several Portuguese suppliers to provide you with this service. When you interact with us through associate websites and submit a booking request, both we and the Associate website will receive a copy. This will help us deal with the booking and the Associate website control how many requests their site is producing and understand the type of request are being made. They may also use your contact information to get consent to send you Newsletters or offer you their products. Please take the time to read their Privacy Policy to understand how they handle your personal data. We use service providers to process personal data on our behalf, like sending you Newsletters, which we can only access via a secure log in. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes. We use payment providers to process your booking payment that are certified for these transactions. We may also have to share with them your details when payment transactions are question by your bank. These payment providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes. We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.
Cookies & Beacons
When you visit our site, a small text file (Cookie) is created and recorded on your computer disc. That file will enable you to have an easier experience, quicker access and a customization of the page in line with your online experience. Since cookies are text files, they cannot read information stored on your hard drive and are not used to run programs or deliver viruses to your computer. The majority of browsers automatically accept Cookies, but you may delete them or set them to be automatically blocked. You can find out how to define those settings by going to the “Help” menu on your browser. However, if you do not allow for the use of cookies there may be some functions you won’t be able to use on our site. Web Beacons (‘Website Navigational Information’) are often used in combination with Cookies to track the numbers of visitors to our site, their behaviour and standard information such as browser type, browser language, Internet Protocol (“IP”) address but we do not collect any personal information or store IP address locally on our site, therefore, we cannot track or trace individual users or their physical addresses. Unlike cookies, you cannot decline Web beacons. However, setting your browser to decline cookies or to prompt you for a response will keep Web beacons from tracking your activity. We do not have any control over what the Web beacons do with this data. They will be the data controller for the data they collect.
E-Mail Newsletters
When you interact with our website or send a booking request, you may opt-in to our Newsletter and you will receive information about our promotions and highlights by email to the email address you provide. You are free to not give consent or withdraw your consent. When you opt-in you are accepting that your data is used to send you Newsletters. Should you no longer wish to receive Newsletters, you can remove your address from our mailing list by clicking on the link displayed at the bottom of each newsletter. If you are a registered client, you can modify your personal data at any time, by contacting us at quovadis@qvts.com.
Links to and from Other Websites
Quo Vadis Travel & Services do not control and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We recommend that you review privacy policies of every online service you use before submitting any personal data and direct any concerns to the site administrator of that website
Security
To guarantee the security of your data and maximum confidentiality, we treat all the information that you provided us in a fully confidential manner. Whenever your credit card information is requested, that communication takes place through a SSL (Secured Sockets Layer) safe line, considering you are using browsers that allow for SSL, such as Microsoft Internet Explorer & Netscape Navigator. We also use SSL on all pages where personal information is requested from you, which means that your information will be sent via the Internet in an encrypted form. You can confirm that you are on safe mode when you see a padlock icon or key at the top right or left of your screen. Your personal data will be retained for the period needed to interact with you during your booking and for as long as long as you return to book with us. Credit card details are securely deleted after you return home from your Portugal golf holiday. Your personal data is protected behind our appropriate business systems, along with website hosting provider’s firewall and email provider’s firewall. Nevertheless, please ensure you also use protection measures (antivirus, firewall, etc.) when you navigate online. If you feel this is not sufficient, then please do not provide any personal information or let us know and we will dispose of the information in a securely manner.
Your Rights to your Personal Data
Have your data updated and amended if it is incorrect, out of date or incomplete. Restrict the level of processing or object to automated processing Know how long we keep your data Ask us to delete your data at any point and be forgotten under certain circumstances Ask us to provide details of your personal data that we hold about you Withdraw consent to personal data processing at any time, including receiving Newsletters You can ask for the data to be supplied to you in a portable format if appropriate You can object to the processing of personal data Request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data
Lawful Basis - Our legal basis for collecting personal data
By communicating with us or asking us to contact you, you understand that you are providing this information to us voluntarily and there is a legitimate reason to retain this information for the period required. Without the contact information, we will not be able to get back to you. Where we ask for Consent you will be asked to opt-in and you are free to not give or withdraw your consent. We also rely on lawful basis for processing your data, where you have expressed an interest in procuring our services or we need the information to provide services to you. We use personal information for fulfilling our obligations related to bookings with clients, comments posted on our website and agreements with trusted third parties with who bookings are made.
Changes to this Privacy Statement
Quo Vadis Travel & Services reserves the right to amend this Privacy Statement at any time. We encourage you to check this Privacy Statement occasionally to ensure that you are happy with any changes. If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our website. This Privacy Policy was last updated on the 24th of May 2018.
Who we are
Quo Vadis Travel & Services, originally established in Germany in 1998, provides a booking service for accommodation, cars, transfers and golf in Portugal from our website and through links from associates’ websites. Once requirements are finalized, bookings are made through PAG Serviços Golfs Lda (PAGS) in Portugal with Alvará Agência de Viagens No: 1001/1999, who take great care with the selection of suppliers and the standard of the service provided. All payments are made to PAG Serviços Golfs Lda who will meet you on arrival and give you your vouchers.
Contact Us
If you have any issues with our privacy policy or if you feel you data has been used unfairly, then please contact us at quovadis@qvts.com.

Course	Date of Play	Time
Pinheiros Altos		08:00 to 09:00

PACKAGES

GOLF

CARS

Portugal Golf Experience

Portugal Golf Experience

Portugal Golf Experience

Contents

Terms & Conditions for Quo Vadis Travel & Services

Golf Booking Conditions

Car Hire Conditions

Portugal Golf Experience

Privacy Policy for Quo Vadis Travel & Services

INFORMATION PROTECTION