Confirmation of Start Times

On receipt of your order we will process the booking and expect to be able to confirm start times to you within 2 working days, except:

• Single players are often not confirmed until a few weeks before play, as the courses match single players with three-ball
• Penina and Vale do Lobo - often only confirm start times 3 months before play
• Sheraton Pine Cliffs - at certain times accept pre-booking only 48 hours in advance
• When a golf course has not yet started processing bookings for the next golf season
• When bookings are on request to the golf courses

• within 7 days for start times received 6 weeks or more in advance
• within 1 day for start times received less than 6 weeks in advance

Golfers Teeing Off

The courses always reserve the right to make up all flights to 4 balls and have to do this to meet demand most of the time. We can indicate your preference to the courses but there are no guarantees.

Junior Golfers

If your golf group includes juniors please tell us. The number and age of junior golfers should be indicated when you ask us to proceed with a booking. Juniors must present proof of their age when checking-in at the golf course and must play accompanied by an adult.

Golf Vouchers

Once your booking is finalised we will send you the Golf Voucher.

Currently we do not meet our guests on arrival at airport. Golf voucher will therefore be sent directly to you by email.

You will also recieve access to an Online Resort Guide via a QR code or link, which includes directions, a 24-hour emergency contact and general local information. To access this service you will need internet on your mobile phone.

Handicap Certificates

Most courses require men to have a handicap of 28 and ladies 36. Some have more stringent requirements. (The handicap requirements of all courses are shown on our website.) You will therefore need to have your certificate available when you arrive at the golf courses. No certificate, or a handicap higher than permitted on the course, really does equal to no play and no refund on some courses.

Soft Spikes

Golf shoes are essential and most courses require players to wear soft spikes on their shoes. These courses also offer a service, with a small charge, to change your spikes. Our advice, once you have had your spikes changed, retain them for the duration of your golfing holiday.

Buggies (Electric Carts)

The prices quoted for your golf do not include the price of a buggy.

At some courses, buggies are hired at the course on a first come basis and so it is not possible to pre-book them. Only occasionally do the courses run out of them.

Nevertheless it is becoming more and more frequent for courses to allow us to pre-book buggies. Some courses allow these to be paid to us in advance and others require buggies to be paid locally. In this instance we cannot guarantee the booking once it is not paid to us.

Most of the 9-hole courses do not have buggies available.

Some of the courses do not allow buggy hire when the weather is bad.

Golf in the Sun

Many courses have a strict dress code and refuse to let clients play if they are dressed inappropriately. Tailored shorts and collared shirts are the accepted "summer" standard. Long socks are not necessary.

Course Closures & Refunds

Very occasionally a course is closed due to bad weather. Under these circumstances if the course cannot offer you a suitable later starting time or book you on an alternative date they will endorse your golf voucher. This should be returned to Quo Vadis and we will arrange a refund. (If the weather is bad and the course decides not to close, it is still worth going to the course reception to see what suitable arrangements can be made).

Payment & Cancelation

We require payment to secure your start times and will provide with the necessary details. Full payment is required up to 6 weeks prior to your arrival, unless specified otherwise by the courses. Should your booking be within the 6 weeks, we will require full payment once tee times are confirmed and accepted by you. Proof of payment will also be required.

We accept bank transfer payments only and all bank transfer charges ar borne by you.

Please note that we guarantee to the golf courses payment of all pre-booked golf. We therefore:

• up to 6 weeks before travel we refund the cost of golf but do not refund the 12 Euro cancelation fee
• can usually give no refunds for whatever reason you cannot play booked golf if you give less than 6 weeks notice or "no show"

If you do have to cancel your holiday after the 6 week deadline it is always worth letting us know. We can sometimes resell the golf and will then give you a refund.

Contact Details

Throughout the booking process we will continue to contact you via your e-mail address. However, occasionally e-mail communications break down. If you have not given us an alternative method of contacting you, we suggest you do this. Also, If there is a chance we will be trying to contact you with start times when you will not be reading your e-mails, please warn us of this and if possible suggest how we should contact you in this circumstance.

Very occasionally golf courses change start times at the last minute. To contact you on resort we need a mobile telephone number or telephone number at the property where you will be staying.

Quo Vadis Travel & Services is committed to assuring high quality service and aspects relating to the privacy of all clients and visitors to our site in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016, and processes personal data within the European Economic Area (EEA).

This Privacy Policy applies to all users who browse through our website and interact with us to make a booking.

Personal Information

By interacting with us you understand that you are providing personal data to us voluntarily and there is a legitimate reason to retain this information for the period required to give you an offer and/ or make your booking.

Personal information data is requested from you when you interact with us in person, through correspondence, by phone, by email, by fax, through our website or through Associate websites to make a Portugal & Spain Golf Holiday booking.

We will collect from you your name, email, mobile number and your payment information.

Your personal data will be used exclusively for making the respective reservation and payment. Your contact information will also be used for sending you information regarding current promotions on our monthly Newsletter after you opt-in. You can change your personal data whenever you wish, simply by contacting us at quovadis@qvts.com.

When you return home, we may ask you for your opinion on the services that were provided to you, which will allow us to improve our services. Your comments on the golf courses may also be posted on our website to help other golfers.

We do not knowingly collect personal information from individuals under 18 years of age and parents or legal guardians should not allow this without permission.

Your data will not be transmitted to third parties, except from what is described below:

• Once booking requirements are finalised, your booking details & name will be passed onto our trusted third party, through who bookings are made. They have contractual agreements with several Portuguese suppliers to provide you with this service.
• When you interact with us through associate websites and submit a booking request, both we and the Associate website will receive a copy. This will help us deal with the booking and the Associate website control how many requests their site is producing and understand the type of request are being made. They may also use your contact information to get consent to send you Newsletters or offer you their products. Please take the time to read their Privacy Policy to understand how they handle your personal data.
• We use service providers to process personal data on our behalf, like sending you Newsletters, which we can only access via a secure log in. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes.
• We use payment providers to process your booking payment that are certified for these transactions. We may also have to share with them your details when payment transactions are question by your bank. These payment providers are bound by confidentiality clauses and are not allowed to use your personal data for other purposes.
• We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.

Cookies & Beacons

When you visit our site, a small text file (Cookie) is created and recorded on your computer disc. That file will enable you to have an easier experience, quicker access and a customization of the page in line with your online experience. Since cookies are text files, they cannot read information stored on your hard drive and are not used to run programs or deliver viruses to your computer. The majority of browsers automatically accept Cookies, but you may delete them or set them to be automatically blocked. You can find out how to define those settings by going to the “Help” menu on your browser. However, if you do not allow for the use of cookies there may be some functions you won’t be able to use on our site.

Web Beacons (‘Website Navigational Information’) are often used in combination with Cookies to track the numbers of visitors to our site, their behaviour and standard information such as browser type, browser language, Internet Protocol (“IP”) address but we do not collect any personal information or store IP address locally on our site, therefore, we cannot track or trace individual users or their physical addresses. Unlike cookies, you cannot decline Web beacons. However, setting your browser to decline cookies or to prompt you for a response will keep Web beacons from tracking your activity. We do not have any control over what the Web beacons do with this data. They will be the data controller for the data they collect.

E-Mail Newsletters

When you interact with our website or send a booking request, you may opt-in to our Newsletter and you will receive information about our promotions and highlights by email to the email address you provide. You are free to not give consent or withdraw your consent. When you opt-in you are accepting that your data is used to send you Newsletters. Should you no longer wish to receive Newsletters, you can remove your address from our mailing list by clicking on the link displayed at the bottom of each newsletter. If you are a registered client, you can modify your personal data at any time, by contacting us at quovadis@qvts.com.

Links to and from Other Websites

Quo Vadis Travel & Services do not control and is not responsible for the privacy policies or information gathering practices of other websites, including those to which we may link and those which may link to us. We recommend that you review privacy policies of every online service you use before submitting any personal data and direct any concerns to the site administrator of that website

Security

To guarantee the security of your data and maximum confidentiality, we treat all the information that you provided us in a fully confidential manner. Whenever your credit card information is requested, that communication takes place through a SSL (Secured Sockets Layer) safe line, considering you are using browsers that allow for SSL, such as Microsoft Internet Explorer & Netscape Navigator. We also use SSL on all pages where personal information is requested from you, which means that your information will be sent via the Internet in an encrypted form. You can confirm that you are on safe mode when you see a padlock icon or key at the top right or left of your screen.

Your personal data will be retained for the period needed to interact with you during your booking and for as long as long as you return to book with us.
Credit card details are securely deleted after you return home from your Portugal golf holiday.

Your personal data is protected behind our appropriate business systems, along with website hosting provider’s firewall and email provider’s firewall. Nevertheless, please ensure you also use protection measures (antivirus, firewall, etc.) when you navigate online. If you feel this is not sufficient, then please do not provide any personal information or let us know and we will dispose of the information in a securely manner.

Your Rights to your Personal Data

• Have your data updated and amended if it is incorrect, out of date or incomplete.
• Restrict the level of processing or object to automated processing
• Know how long we keep your data
• Ask us to delete your data at any point and be forgotten under certain circumstances
• Ask us to provide details of your personal data that we hold about you
• Withdraw consent to personal data processing at any time, including receiving Newsletters
• You can ask for the data to be supplied to you in a portable format if appropriate
• You can object to the processing of personal data
• Request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data

Lawful Basis - Our legal basis for collecting personal data

By communicating with us or asking us to contact you, you understand that you are providing this information to us voluntarily and there is a legitimate reason to retain this information for the period required. Without the contact information, we will not be able to get back to you.

Where we ask for Consent you will be asked to opt-in and you are free to not give or withdraw your consent. We also rely on lawful basis for processing your data, where you have expressed an interest in procuring our services or we need the information to provide services to you.

We use personal information for fulfilling our obligations related to bookings with clients, comments posted on our website and agreements with trusted third parties with who bookings are made.

Changes to this Privacy Statement

Quo Vadis Travel & Services reserves the right to amend this Privacy Statement at any time. We encourage you to check this Privacy Statement occasionally to ensure that you are happy with any changes. If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our website.

This Privacy Policy was last updated on the 24th of May 2018.

Who we are

Quo Vadis Travel & Services, originally established in Germany in 1998, provides a booking service for accommodation, cars, transfers and golf in Portugal from our website and through links from associates’ websites. Once requirements are finalized, bookings are made through PAG Serviços Golfs Lda (PAGS) in Portugal with Alvará Agência de Viagens No: 1001/1999, who take great care with the selection of suppliers and the standard of the service provided. All payments are made to PAG Serviços Golfs Lda who will meet you on arrival and give you your vouchers.

Contact Us

If you have any issues with our privacy policy or if you feel you data has been used unfairly, then please contact us at quovadis@qvts.com.